MarketingProf’s gave this advice recently in their Get to the Po!nt eNewsletter.

Here are three points about customer service:

  • Customers don’t care about your problems.  They want the product or service delivered as promised.
  • Customers don’t understand quality.  They only know the experience that surrounds the sale.
  • Customers need you to manage their experience.  Put your best and brightest in key customer service positions.